Shipping policy

Shipping Policy

At Ve Luxe Hair, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

If you have any questions, contact us at:
Email: saniaslayss1@gmail.com  
Phone: 617-744-9270  

Order processing time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping time

Delivery times vary depending on your location. Shipping takes at least 14 business days. Estimated shipping times will be shown at checkout. Delays may occur during peak seasons, holidays or due to carrier-related issues 

Shipping rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking information

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package in real time.

If you do not receive tracking details within the processing timeframe, please contact us.

Incorrect address

Please ensure your shipping address is correct before placing your order. Ve Luxe Hair is not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

Lost or delayed packages

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors beyond our control.

If your package appears lost, please contact us, and we will assist you in filing a claim with the shipping carrier.

International shipping

We may offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Policy updates

Ve Luxe Hair reserves the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.